Our Prevention Policy for COVID-19

During this exceptional time, the health and well-being of our customers and employees remains our top priority.

Please note that all our products are produced and packaged under stringent quality control and safety procedures. We’ve put all the necessary hygiene protocols in place all across our manufacturing and distribution channels. We have now resumed operations and are shipping our products all across India.

We hope these FAQs below will answer all your questions regarding our prevention policy for COVID-19. For anything else, please feel free to reach out to our customer service representatives here - crm@butterflyayurveda.com

Q. Can I place an order through your website?
A. Yes, we are currently accepting orders across India. However, in some sensitive areas, our delivery partners may not be able to deliver. Please write to our customer service representative to confirm delivery in your area.
Q. What safety measures are being taken to ensure that the order deliveries are handled safely?
A. We follow the safety guidelines as per Ministry of Home Affairs’ Standard Operating Procedure (SOP) for maintaining supply of essential goods.
Q. Can I expect a delay in receiving my order?
A. While we are doing our best to ensure that your order is delivered at the earliest, we request you to be patient with possible delays due to government restrictions. Delays might be longer depending on the restrictions in a particular area, city and state.
Q. Is COD still available?
A. Yes, we are accepting cash on delivery for orders below Rs. 2,000.
Q. What is your cancellation policy?
A. You may cancel your order before it is dispatched or refuse to accept the delivery if you’ve decided to cancel your order. The refund will be credited back to you and it will reflect in your bank account within 7-10 business days.
Q. What is your return and refund policy?
A. You may return the product as long as it is unsealed. Once we receive the product, we will process the refund and it will reflect in your bank account within 7-10 business days.